Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the KOLens service (the “Service”), provided at kolens.ai. By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction (whichever is greater), to use KOLens. If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

You may not use the Service if you are barred from receiving it under United States law or the law of your country of residence, or if you are on any sanctioned-persons list (e.g. OFAC, EU consolidated list).

2. Your account

You are responsible for everything that happens under your account, for keeping your password secure, and for any third-party tools you connect (Google, Anthropic Claude, Stripe, webhook endpoints, etc.). Notify us promptly at legal@kolens.ai if you suspect unauthorized access.

One person or organization, one account. Sharing a single account across multiple end-users is not permitted on paid plans; use the Team plan or contact us for organization seats.

3. Credits and billing

• Each keyword search, scrape job, audience snapshot, and ad-spy run consumes one or more credits, as described on the Pricing page and in-app cost previews.
• Credits are non-refundable once consumed. Unused credits do not expire while your account is active.
• Searches that return zero useful results due to a KOLens infrastructure failure are automatically credited back. If you believe a charge is incorrect, email us within fourteen (14) days and we will investigate.
• Prices, plan names, and credit-pack contents may change with thirty (30) days’ notice. Existing credit balances remain valid under the rules in force when you purchased.
• Payment processing is performed by Stripe, subject to Stripe’s own terms. We do not see or store your full card number; see Privacy Policy §1.4.
• Taxes (sales tax, VAT, GST) are added at checkout where required by law.

4. Acceptable use

You agree not to use KOLens to:

• Send unsolicited bulk email or messaging (“spam”) to contacts discovered via KOLens. The contact information returned by the Service is intended for legitimate, individualized, opt-out-honouring outreach in compliance with CAN-SPAM, CASL, GDPR direct-marketing rules, PECR, and any applicable anti-spam law in your jurisdiction.
• Scrape, reverse-engineer, decompile, copy, or systematically extract data from the KOLens Service itself, beyond what the documented APIs and exports explicitly allow.
• Resell, sublicense, or redistribute raw KOLens search results to third parties as a database product. You may use the results internally and share specific creator records with collaborators for outreach purposes.
• Use the Service in a way that violates the terms of service of an underlying platform we source data from (e.g. TikTok, Facebook Ads Library), applicable export-control or sanctions laws, or platform-specific anti-spam policies.
• Harass, defame, dox, threaten, or harm the creators or advertisers whose information is returned by the Service.
• Use the Service to discriminate against any person on the basis of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
• Probe, scan, or test the vulnerability of the Service without prior written authorization, or attempt to bypass any security or authentication mechanism.
• Upload or transmit malware, run automated abusive traffic, or circumvent rate limits.

We may suspend or terminate accounts that violate these rules, with or without notice depending on the severity. We may also cooperate with law enforcement and disclose user information where legally required.

5. Source and accuracy of data

KOLens compiles information that is publicly visible on TikTok and on Meta’s Facebook Ads Library at the time of the search. We do not warrant that data is complete, current, or accurate. Engagement rates, follower counts, contact information, audience composition, and other fields are best-effort estimates derived from public data and may change between searches. The audience-snapshot feature surfaces a statistical sample with an explicit 95% confidence interval — it is not a full enumeration of any creator’s followers.

You are responsible for verifying any information you rely on for business decisions, for honouring opt-out and unsubscribe requests from anyone you contact using KOLens data, and for complying with the relevant platform’s terms when you engage with creators or advertisers.

6. Intellectual property

We own the KOLens software, branding, copy, documentation, and any aggregated insights or rankings we produce. You retain ownership of the content you create within the Service — your lists, notes, exports, and the outreach you perform using the data.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the life of your account. This license ends when your account ends. Nothing in these Terms transfers any intellectual-property right from us to you beyond what is necessary to use the Service as designed.

Copyright complaints (DMCA). If you believe content surfaced by KOLens infringes your copyright, send a DMCA notice (16 U.S.C. § 512(c)(3)) to legal@kolens.ai including all required elements. Repeat infringers will have their accounts terminated.

7. Third-party services

The Service integrates with third parties — including Google (sign-in, Sheets, Drive), Anthropic Claude (MCP / audience insights), Stripe (payments), Apify (data infrastructure), SendGrid (email), Supabase (auth + database), Vercel (web hosting), and Railway (API hosting). Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy, pricing changes, or independent actions, but we will inform you of any material change that affects core Service functionality.

Where you connect Google services to KOLens, your use is also governed by the Google API Services User Data Policy, including the Limited Use requirements summarized in our Privacy Policy §3.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR. WE DO NOT WARRANT THAT THE DATA RETURNED BY THE SERVICE WILL BE COMPLETE, ACCURATE, UP-TO-DATE, OR FIT FOR ANY PARTICULAR PURPOSE; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; OR THAT DEFECTS WILL BE CORRECTED.

KOLens IS A DATA-DISCOVERY TOOL. WE DO NOT PROVIDE LEGAL, COMPLIANCE, MARKETING, INVESTMENT, OR PROFESSIONAL ADVICE. DECISIONS YOU MAKE USING KOLENS OUTPUT ARE YOUR OWN.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOLENS AND ITS OPERATORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages — in those jurisdictions our liability is limited to the minimum permitted by law.

10. Indemnity

You agree to defend, indemnify, and hold KOLens, its operators, and its affiliates harmless from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising out of (a) your use of the Service in violation of these Terms or any applicable law; (b) outreach you perform using KOLens data that is alleged to violate anti-spam, privacy, or platform-terms rules; or (c) your infringement of any third-party intellectual-property right.

11. Termination

You may stop using the Service at any time by deleting your account from account settings or emailing us. Account deletion removes your saved data on the schedule described in Privacy Policy §6.

We may suspend or terminate your account if you materially breach these Terms or if we reasonably need to for legal, security, or operational reasons. We will usually give notice first; we do not have to in emergencies or when prohibited by law.

Sections that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, Governing Law, and any payment obligations accrued before termination) will survive.

12. Compliance, sanctions, and export controls

You represent that your use of KOLens complies with all applicable laws, including data-protection laws (GDPR, UK GDPR, CCPA / CPRA, PIPL, LGPD), anti-spam laws (CAN-SPAM, CASL, PECR), and export-control / sanctions regimes (OFAC, EU restrictive measures). You will not export or re-export the Service to any sanctioned country, person, or end-use.

13. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to its conflict-of-law rules. The courts of Singapore have exclusive jurisdiction over any dispute arising out of these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

Mandatory consumer-protection rights in your country of residence remain unaffected by this clause. EU/EEA consumers retain access to the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Effective” date at the top of the page and, where appropriate, notify you by email or in-app banner at least thirty (30) days before the change takes effect. Continued use of the Service after the change means you accept the revised Terms.

15. Force majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authority, pandemics, fire, floods, accidents, network outages, denial-of-service attacks, or failures of third-party providers.

16. Entire agreement; severability

These Terms, together with the Privacy Policy, constitute the entire agreement between you and KOLens regarding the Service and supersede any prior agreement on the same subject. If any provision is held to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact

Legal notices, complaints, and DMCA: legal@kolens.ai.
General support: hello@kolens.ai.

See also: Privacy Policy.